Bar supervisors are responsible for staff training and ensuring patrons are satisfied.
Successful bar supervisors are those who can ensure a top level of service while also maintaining profitability. They typically work in pubs, hotels, restaurants and resorts to oversee the daily functions of a bar. Some of the specific job duties might vary according to the workplace, but the main duties are pretty much the same everywhere.
Staff Management
Bar supervisors are responsible for making staff is properly trained according to the standards set forth by the establishment. This requires one-on-one training to ensure employees are well-versed in cocktail recipes and bar procedures. Many supervisors are responsible for conducting performance reviews to help determine employee strengths and weaknesses.
A bar supervisor might also be required to create work schedules. Schedules are made weekly, bi-weekly or monthly, depending on the establishment. One of the main responsibilities is to ensure staff is managed in a professional manner to enhance workplace performance and reduce the employee turnover rate.
Inventory
Most bar supervisors are responsible for reviewing the bar inventory. The frequency of inventory review varies according to the size and popularity of a bar. However, this duty is commonly performed on a weekly or bi-weekly basis.
A bar supervisor uses an inventory spreadsheet to determine the popularity of different brands of beer, wine and liquor. If you notice a certain brand of vodka is being sold more than others, you'll likely want to order an excess to avoid running out. On the other hand, if you notice another brand of vodka isn’t selling well, you might not need to restock the item. Inventory reports are typically sent to the bar owner or general manager for review.
Customer Service
As a bar supervisor, one of your most important jobs is to ensure that all patrons are being served in a professional and responsible manner. This might require obtaining customer feedback and altering services to better please patrons. You'll probably be called on to handle customer disputes, or officially cut off a customer if he or she has consumed too much alcohol. The goal is to ensure all customers are satisfied.
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