Dying batteries can also cause your LeapPad to be non-responsive.
As your child uses the LeapPad Learning System, she may encounter problems that you need to troubleshoot. Problems such as the system not powering on or connection error messages may be resolved by troubleshooting. You can even troubleshoot problems with the system not recognizing your child's cartridges. By troubleshooting the problems at home, you may avoid waiting for a customer service representative when you contact the company.
Instructions
Garbled Voice/Not Powering On
1. Remove the LeapPad's battery cover with a screwdriver.
2. Remove the batteries and replace with 4 AAs batteries.
3. Replace the battery cover and turn on the LeapPad.
Connection Error Message
4. Turn on the LeapPad and connect it to your computer with a USB cable.
5. Click "Start" on your computer and enter "devmgmt.msc" in the search field. Press the "Enter" key.
6. Click the "+" next to "Network Adapters" and locate the LeapPad adapter. The system is listed as "LeapFrog USB LAN Adapter."
7. Right-click the adapter and click "Uninstall." Click "OK" to confirm the removal of the USB driver for the system. Disconnect your system from the computer when its name disappears from the list.
8. Re-connect the system to the computer and the driver for it will be reinstalled.
Cartridge Not Showing
9. Remove the cartridge and securely re-insert it into its slot. If it is not recognized, remove the cartridge again.
10. Clean the cartridge's metal contacts with a pencil eraser. Re-insert the cartridge.
11. Ensure you are on the LeapPad's home screen. If you are not on the home screen, press "Home" to exit to the screen.
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